Document Delivery Turnaround Time
The number of days it takes for Document Delivery staff to fill a borrowing request depends on a number of factors: whether the requested item is non-returnable (a photocopy) or returnable (a loan), whether the supplier is commercial or a library, and whether the method of delivery is snail mail, courier, fax, Ariel, etc.
Turnaround time is defined as the number of calendar days between the patron's initiation of a document delivery request and the library's notification to the patron of the final outcome of that request.
In 2005-2006, the average number of days to complete a request for a returnable item is 13.1, and the average turnaround time for a non-returnable item is 5.1 days.
Queen Elizabeth II Library Turnaround Time Study 2002-2006
| Loans (Number of calendar days to fill) | Photocopies (Number of calendar days to fill) | |
| 2005-2006 | 13.1 | 5.1 |
| 2004-2005 | 11.4 | 5.7 |
| 2003-2004 | 14.4 | 5.1 |
| 2002-2003 | 15.3 | 5.7 |
September 19, 2008
Lorna Adcock
