Document Delivery Service

What is document delivery? | Who can use the service? | What you can and can't order | Requesting items from another branch | Can I request items located at my home library? | Costs | How to make requests | Turnaround times | Notification and Pickup | Loan Periods
Contacting your branch

New!
Photocopied materials (journal articles, book chapters, conference papers) will be delivered to the user in the form of an e-mail containing a link to the document in PDF format. The recipient will have the option of printing or saving the document to the desktop. Please note that the link to the article can only be used once. Users will have to contact their local Document Delivery unit to have the link sent a second time. In order to ensure e-mail link delivery, the user's library account should include a @MUN.CA e-mail address.

What is document delivery?

Document delivery supplements the library collection by obtaining materials we do not own from other libraries and suppliers. Document delivery supports the research, study, teaching and work needs of Memorial faculty, students, staff, alumni and contractual clients.

Who can use the service?

Document delivery services are available to all Memorial University faculty, staff, students, alumni and contractual clients.

What can I order?

Memorial faculty, students, staff, alumni and contractual clients may request items in any format. Document Delivery staff at Memorial University will attempt to fill all requests. Please note that requests are filled or denied at the discretion of the lending library or commercial document supplier.

How do I request items located at another Memorial University Library Branch?

Use the Intercampus Loan Service to borrow items held at another Memorial library.

Can I request items located at my home library?

Faculty and graduate students who have the Queen Elizabeth II Library as their home library may request items from the QEII collection. How to request items from the QEII collection.

Faculty, graduate students and staff who have the Ferriss Hodgett Library (Grenfell College) as their home library may request items from the Ferriss Hodgett collection.

Members of Memorial University who have the Health Sciences Library as their home library may request articles from journals held in paper format by the Health Sciences Library.

Document Delivery restrictions

Restrictions
- copyright
    - journal articles (up to 10% of one issue)
    - chapters of a book (up to 20% of the book)
- policies set by the lending library (e.g. for use in library only or no photocopying)
- books may be recalled at any time
- students must be registered for the current term
- alumni must be in good standing, with no overdues or outstanding fines

Costs

There is no charge to faculty, staff and students, unless the cost exceeds our subsidy and you are willing to pay the extra cost. Alumni have to pay all charges incurred by the library.

Costs which will be passed on to all library users include:
- fax/courier charges for RUSH requests
- overdues charged by the lending library
- replacement fees for lost materials

How to make requests

Memorial faculty, staff, students, alumni and contractual clients can use the forms below to request material not owned by any Memorial University Library.

Document Delivery Request Form

Intercampus Loan Article or Chapter

Loansome Doc Service (ordering from the National Library of Medicine for HSL users)

Delivery times

The amount of time it takes for an item to arrive depends on a number of factors, e.g. whether it is a non-returnable item (photocopy) or a loan, whether the supplier is a library or a commercial vendor and the method of delivery (e.g. regular mail, courier, fax, etc.).

Some average times include:

Journal Article
2 days to 2 weeks

Books and Thesis
from a Canadian library -- 1 - 4 weeks
from a U.S. library -- 4 - 8 weeks
from a library outside North America -- 3 months or longer

see the Document Delivery Turnaround Time Study

Notification and pickup


Photocopied Materials

As of October 2007, the default delivery method for all photocopied materials (journal articles, book chapters, conference papers) will be desktop delivery. Photocopied materials will be delivered to the user in the form of an e-mail containing a link to the document in PDF format. The recipient will have the option of printing the item or saving it to the desktop. Please note that the link to the article can only be used once. Users will have to contact their local Document Delivery unit to have the link sent a second time.

In order to provide a desktop delivery option, users must comply with the following statement by ticking a consent box on the document delivery order form: "I hereby certify that this item is being sought for the purpose of private study or research and that I will not create a copy for any third party." Users may also request alternative delivery methods, including fax delivery, pick-up and campus mail, by selecting the desired delivery method on the document delivery request form.

Loaned materials

MUN Libraries will notify users via email (or by phone, if you do not have an email address) that the item has arrived. At the Ferriss Hodgett Library, the user's name is posted on the yellow board when the item has arrived. You may pick up and return your material at the Circulation desk of your library. Books cannot be returned to the QEII Library via campus mail. Books must be returned in person to the circulation desk or put in the circulation slot after hours.

Loan Periods

The loan period for material is generally 1-2 weeks from the date of arrival in the library. Renewals may be granted in exceptional circumstances. If you wish to request a renewal, please notify the staff at least 3 days before the due date.

Contacting your branch

Phone numbers and email contacts are provided below.

QEII Library
(709) 864-7424

Ferriss Hodgett Library
(709) 637-6271
Ferriss Hodgett Library-Document Delivery

Health Sciences Library
Lending Services
(709) 777-6628
HSL Document Delivery

Dr. C.R. Barrett Library (MI)
(709) 778-0368
Dr. C.R. Barrett Library