How to access Library resources from home
Resources restricted to MUN only | How to login from outside Memorial campus | Common problems | Article index problemsResources restricted to MUN only
Many library resources are now available on the Internet and can be accessed from beyond the Library. However, some of these are fee-based resources that are restricted to current Memorial students, faculty and staff. Some examples of restricted resources are:
Article indexes (databases) EJournals Some government resourcesIn order to gain access to these resources outside the Memorial campus, you must identify yourself as a Memorial user by using our Off-campus login.
In many cases, the Off-campus login screen will automatically appear when you click on a restricted resource in the catalogue or on our web site. If this does not happen, follow the instructions below.
How to login from outside Memorial campus
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You can tell if you have logged in successfully by looking at the web address in the address bar. It should have the word proxy in the URL. (NOTE: if you are using the MUN dialup rather than a commercial provider like Sympatico or Road Runner, the URL will not change).
Common Problems
- Problem: you have used the Off-Campus Login link, and submitted your ID and PIN; however, you have received the message:
"That username or password was incorrect. Please try again."
This could be indicative of one of several problems:
- You do not have a library PIN. If you are a Memorial faculty, staff or student, you can obtain a PIN by visiting the Circulation Desk of your branch library.
- Your privileges have expired. You must update your library card each semester for your PIN to remain valid. To check to see if your ID and PIN are currently valid, contact the Circulation Desk of your branch library
- Your PIN has not yet been entered into the system. PINs are entered into the system at 7am, 10am, 1pm, 4pm, 7pm and 10pm each day, so if you have just obtained your PIN from the Circulation Desk, you may have to wait before you can log in.
- Problem: you click on the Off-Campus Login link and nothing happens.
You should be offered a small window that looks like this. If you don't see this window, it is probably there but hidden behind your browser window - minimize the browser window or windows of other applications you have open.
- Problem: you are getting a message from the EZproxy administrator, similar to the following:
"To allow /Login?url=http:// ... to work, your EZproxy administrator must first authorize this within the ezproxy.cfg file..."
This message happens if you are already logged into the proxy server and you click on the Off-Campus Login button again. Click the Back button or close your browser and start again.
- Problem: you were connected, but during the same session, you suddenly lost access.
You may have lost your connection to the proxy server. This can happen if you have clicked on your browser Home button, or been moving back and forward through various sites. Click on the Off-Campus Login button again. Usually you will not need to re-enter your ID and PIN.
- Problem: you are connected through the Off-Campus Login, but when you try to access various resources, your screens are not loading fully or you are getting various "java" or "java script" error messages.
It may be your version of browser or the browser settings. The majority of resources require that JavaScript be enabled on your Web browser.
- Problem: you are getting the following type of message "Too many redirects occured trying to open "http://www.library.mun.ca.qe2a-proxy.mun.ca/" " This message is generated by Mac users while using the Safari browser with the Off-campus login. Either upgrade the version of Safari you are using, or download and use the Firefox browser.
Article Index Problems
Occasionally, these problems will occur after you have followed the off-campus login instructions (if necessary) and after you have clicked Article Indexes and chosen an index.
- Problem:You get a message like "Server is Busy" or you are asked for a user name and password.
Our subscriptions allow a limited number of users at a time. If you get a message like this, try again later. - Problem: You get a message like "Server Not Responding" or "Page Cannot Be Displayed"
You will normally get this message from within the Article Index itself, although it is possible to also get it when initially trying to connect. Either something has happened to your Internet connection, or the Article Index server has gone down.
During regular working hours (9-5, Monday to Friday) problems should be noticed and resolved shortly. You may call the Information Desk at your branch library to confirm that the problem is being resolved.
Outside of these hours it will take longer to resolve as someone will have to be called in. You should still call the Information Desk at your branch library to ensure that the problem has been noticed.
You can also request information by contacting us through Ask a Librarian.
February 24, 2011
